Refund Policy

Returns and Refunds

Return requests must be submitted within 15 days after your order is delivered.

Return eligibility

Products must be unopened, unused and in their original packaging, with any original seals intact. A receipt or proof of purchase is required.

Opened products are not eligible for returns based on taste preferences or dissatisfaction with results. Damaged, defective or incorrect items are handled separately below.

Return shipping and fees

Customers are responsible for return shipping costs. A 5% return processing fee, calculated on the purchase price paid for the returned products after discounts, will be deducted from the refund.

How to request a return

Email justin@korjin.com with your order number and the items you wish to return.

If approved, we will provide return instructions. Please do not send products back without prior approval.

Authorized returns should be sent to:

Agile 3PL
Attn: Korjin Returns
943 Flynn Road
Camarillo, CA 93012
United States

Damaged, defective or incorrect items

Please inspect your order upon arrival and contact justin@korjin.com promptly if an item is damaged, defective or incorrect. Include your order number and photos where possible so we can assess the issue and arrange an appropriate replacement or refund.

The unopened-only restriction and 5% processing fee do not apply to verified damaged, defective or incorrect items. Korjin will cover any required return shipping for these items.

Exchanges

For an exchange, request a return of your eligible unopened product and place a separate order for the replacement. Standard return shipping costs and processing fees apply.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds will be issued to your original payment method, less the applicable 5% processing fee.

Your bank or payment provider may take additional time to post the refund, sometimes up to 14 days after we process it.

This policy does not limit any rights you may have under applicable consumer protection laws.